Privacy Policy

1. Introduction

MeadowGladePortal ("we," "us," or "our") is dedicated to maintaining your privacy. This Privacy Policy outlines the methods in which we gather, use, reveal, and protect your information when you access our website meadowgladeportal.sbs or utilize our services for yacht charters.

Your use of our services signifies your agreement to the terms described in this policy. Our policy meets the privacy regulations set forth by privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We collect your personal information that you willingly supply to us when you:

• Make a yacht charter reservation
• Reach out to us via our website or telephone
• Sign up for our mailing list
• Complete forms on our website
• Take part in our surveys or promotional events

The types of personal information we may collect include:

• Your name and contact details (such as email, phone number, and address)
• Financial details for payments (securely processed by third-party services)
• Yacht charter specifications
• Emergency contact details
• Dietary preferences or health-related information (if you choose to provide this)

2.2 Automatically Collected Information

Automatically collected data about your device and browsing behavior include:

• Your IP address and general location data
• The type and version of your browser
• The web pages you visited on our site and the time you spent on them
• Source website referrals
• Details about your device (like type and screen resolution)

2.3 Cookies and Tracking Technologies

We employ cookies and comparable tracking systems to improve your browsing experience. These technologies are used to:

• Store your preferences
• Assess and monitor website performance
• Deliver content tailored to you
• Refine our offerings

You are able to manage your cookie preferences in your browser's settings or through our site's cookie consent feature.

3. How We Use Your Information

Collected information is used for various purposes:

• Service Provision: To facilitate yacht charter services, manage reservations, and communicate with you regarding your booking
• Client Support: To respond to your requests and offer support
• Payment Handling: To manage payments and handle billing operations
• Safety and Security: To ensure the secure operation of our services and to prevent fraudulent activities
• Marketing and Outreach: To send you promotions and updates, given that you have consented to this communication
• Web Enhancement: To analyze visitor behavior and better our website's functionality
• Adherence to Legislation: To conform to applicable laws and rules

4. Information Sharing and Disclosure

Your personal data is never sold, exchanged, or rented to external parties. However, it may be disclosed under the following scenarios:

4.1 Service Providers

We might share your data with reliable third-party providers assisting in: payments, website hosting, maintenance, email outreach, analysis, performance evaluations, and customer service.

4.2 Legal Obligations

Your information can be disclosed should it be mandated by law, legal processes, warrants, during emergencies, or to investigate suspected illegal activities.

4.3 Company Reorganization

In scenarios such as a merger or acquisition, or the sale of company assets, your details may be part of the transferred assets.

5. Data Security

We adopt suitable technical and procedural security measures to secure your personal information from unauthorized access, changes, exposure, or destruction. Such security measures include encryption, secure servers, controlled access, periodic evaluations, and training of our staff.

Nevertheless, no electronic storage or transmission method is completely secure. As such, we are unable to promise the absolute safety of your personal information.

6. Data Retention

We store your personal information only for as long as necessary for the purposes it was collected or as required by law. Common retention periods are:

• Yacht Charter Reservations: 7 years for tax and legal reasons
• Marketing Communications: until you opt to unsubscribe
• Website Analytics: 26 months
• Customer Service Interactions: 3 years from the last engagement

7. Your Rights and Choices

You have the right to access, change, delete your personal information, as allowed by the law, request data portability, opt-out of marketing communications, and manage cookie settings. You can contact us to exercise these rights using the details provided below.

8. Third-Party Services

8.1 Google Analytics

We utilize Google Analytics for insights into website usage. You can opt-out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interaction

Our site may feature links to social media platforms that have their own privacy policies.

8.3 Payment Processing Partners

Payment transactions are processed through third-parties compliant with the PCI DSS standard.

9. International Data Transfers

Your data may be transferred to and processed within countries other than Spain, where we ensure the application of adequate data protection measures as required by applicable privacy laws.

10. Children’s Privacy

Our services do not target individuals under the age of 13, and we do not intentionally gather their information. Should you believe that a minor has provided us with personal information, please get in touch immediately.

11. Modifications to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices or legal obligations. Changes will be communicated by updating our website, emailing registered users, or by placing a notice online. Continued use of our services after the adjustment date signifies acceptance of the new terms.

12. Contact Information

For inquiries or concerns regarding this Privacy Policy or our handling of data, please reach out to us at:

13. Compliance with Google Ads User Consent Policy

We are compliant with Google Ads user consent policies, and you have the ability to alter your preferences for cookies/tracking at any time through our cookie settings.